STRATEGY

Business and information systems strategy is developed and aligned by focusing on challenges and potential solutions.  Options are presented with objective measures including cost, benefit, ROI and timeline.  Organizational readiness to support  implementation and post-implementation is also considered.  Example work product includes:


  • ​Development of a strategic planning process focused on application architecture, global infrastructure standardization and a global support model resulting in a clearly understood prioritization process and significant reduction in outstanding service requests.
  • Digital Transformation strategy taking existing, monolithic Ecommerce platform into a three-tier architecture (Front-end / API Gateway / Back-end) to support a more nimble / responsive / scalable environment.
  • Omni-channel strategy including implementation of on-line, in-store, order management and distribution system enhancement supporting Reserve-online-Pickup-in-Store (ROPIS), Buy-online-Pickup-in-Store (BOPIS) and Ship-from-Store (SFS).
  • Personalization strategy to support store, on-line and email campaigns.
  • Financial controls resulting in more than 35% reduction in systems and technology related expenses. 
  • Established a Program Management Office to improve controls and manage projects on a portfolio basis.  
  • Disaster recovery strategy to leverage corporate locations for fail-over resulting in faster restore times and over $1 million in annual cost reduction.